Hi,
I am migrating from an SBS 2003 server to Server 2012 R2 Hyper-V host with multiple Server 2012 R2 VMs. I am well along the path and getting near to be able to completely decommission the old server. One of the last things that I need to do is move the Head Office copier/printer across the the new server.
The printer is a Canon imageRUNNER Advance C2520.
I have added the Print Server role to the new server, downloaded the driver and added the printer. I have managed to get the printer deployed using Group Policy and it appears on my workstation.
I can happily print from the server, even with Department ID/PIN enabled, but I can only print from the workstation as long as I have Department ID/PIN disabled in the drivers settings on the server. If Department ID/PIN is enabled, I am forced to enter a dept ID at the workstation and then it fails to verify the ID/PIN and the job is cancelled.
A Google search led me to install the Canon Driver Information Assist Service on the server. Apparently this is required for the Dept ID stuff to work. However, it does not appear to have helped in this situation.
I noticed that many of the options in the driver were greyed out on the workstation, so I thought it might have been an account permissions thing. When I log into the workstation as a domain admin, all the driver options become available again (i.e. nothing is greyed out) but it still does not verify the Dept ID/PIN.
If I add the printer locally, by adding a new TCP/IP port at the IP address of the printer, and use the same driver that I put on the server, it works perfectly even with Dept ID/PIN enabled.
So it seems that I could go around to each workstation and manually add the printer, but I am trying to use GP to automate this sort of stuff and to keep things consistent.
Has anyone seen this before and been able to resolve it? Or can think of something else to try?
Cheers,
Greg
Printer driver is installed. Canon Driver Information Assist Service is installed. (For details, see 'Printer Driver Installation Guide.' ) This section describes how to set the Department ID Management on the machine and print from the computer. Confirm Department ID/PIN When Printing to set the information stored in the machine and the.
I am migrating from an SBS 2003 server to Server 2012 R2 Hyper-V host with multiple Server 2012 R2 VMs. I am well along the path and getting near to be able to completely decommission the old server. One of the last things that I need to do is move the Head Office copier/printer across the the new server.
The printer is a Canon imageRUNNER Advance C2520.
I have added the Print Server role to the new server, downloaded the driver and added the printer. I have managed to get the printer deployed using Group Policy and it appears on my workstation.
I can happily print from the server, even with Department ID/PIN enabled, but I can only print from the workstation as long as I have Department ID/PIN disabled in the drivers settings on the server. If Department ID/PIN is enabled, I am forced to enter a dept ID at the workstation and then it fails to verify the ID/PIN and the job is cancelled.
A Google search led me to install the Canon Driver Information Assist Service on the server. Apparently this is required for the Dept ID stuff to work. However, it does not appear to have helped in this situation.
I noticed that many of the options in the driver were greyed out on the workstation, so I thought it might have been an account permissions thing. When I log into the workstation as a domain admin, all the driver options become available again (i.e. nothing is greyed out) but it still does not verify the Dept ID/PIN.
If I add the printer locally, by adding a new TCP/IP port at the IP address of the printer, and use the same driver that I put on the server, it works perfectly even with Dept ID/PIN enabled.
So it seems that I could go around to each workstation and manually add the printer, but I am trying to use GP to automate this sort of stuff and to keep things consistent.
Has anyone seen this before and been able to resolve it? Or can think of something else to try?
Cheers,
Greg
The System Manager PIN for a MF726Cdw unit was not entered correctly, and the technician cannot recall what was typed instead. Is it possible to factory reset one of these series multi-function printers?
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1 Answer
I spent a good amount of time searching for this solution as well because I'm in the exact situation as you. I wasn't able to find anything helpful so ended up calling Canon support. To factory reset a Canon ImageClass MF726Cdw, do the following:
- Press and hold number '4' button
- While holding the button, turn off the printer using the power switch, do not let go of the button
- Continue holding it while switching the power back on until it completely boots and is at the menu screen.
Hope that helps
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